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Mantis issue missing bugreport.txt and screenshot

PostPosted: Mon Oct 28, 2019 2:05 am
by slemmnord
Hi!

Some issues in Mantis don't have bugreport.txt and screenshot attachments. Others do. I am yet to find why that is.

I've added logging commands to Mantis PHP files. It looks like Mantis is never receiving the commands to add attachments.

I've looked at madexcept source code. Seems issue in Mantis is created in one command (one http call and then close socket) and then attachments are added in other commands. Could it be that some firewalls are blocking rapid calls to same address? Doesn't seem likely to me as that is what modern browsers do all the time.

Could extra wide display on the sending side cause it (= bigger screenshot)?
What else could be the cause?
Has anyone else encountered such problem?

The closest i could find was this thread

Re: Mantis issue missing bugreport.txt and screenshot

PostPosted: Thu Oct 31, 2019 4:35 pm
by madshi
I've not heard of this specific issue yet. I assume you can't reproduce it on your development PC?

Re: Mantis issue missing bugreport.txt and screenshot

PostPosted: Thu Oct 31, 2019 7:35 pm
by slemmnord
Indeed i can not. And not from lack of trying.
Unfortunately i don't even know who is submitting those reports because that info is in bugreport.txt. Seems i will have to include some contact info in the description field in next release or maybe i can log the submitter IP somehow. Then i could figure out who it is and perhaps get enough information to reproduce the issue.

Is work on Mantis REST API support coming along nicely, yes-yes? :P

Re: Mantis issue missing bugreport.txt and screenshot

PostPosted: Mon Nov 04, 2019 7:48 pm
by madshi
As long as the current API works, it's sort of "why fix what ain't broken"... :oops: