I have an issue here which is a bit odd and only occurs with recent versions of Office.
Here is what happens when a bug report window is shown:
The user clicks send
The send wizard steps are fulfilled
The user clicks "Send now"
What we expect, and are seeing with most of our user installations is that an email with attachments opens up inside the mail client. In 99% of our users, it's Microsoft Outlook that gets started. Once they see the email, they can "send" and Outlook does its job.
However, on the workstations where Office 2016 is installed, here is what happens when a bug report window is shown:
The user clicks send
The send wizard steps are fulfilled
The user clicks "Send now"
Nothing happens, the bug report window is still there, Outlook does not open
The user clicks on "Display bug report", nothing happens immediately
After about 20 seconds, the bug report window shows the stack traces as usual, but in the background, we have an Outlook email without any attachment but the bugreport content as text.
This is very surprising to us and we don't see what we could have missed here. Has anyone seen this?
For reference, here are the options we have set in the .mes file:
Code: Select all
SendInBackground=0
MailAsSmtpServer=1
MailAsSmtpClient=0
MailViaMapi=1
MailViaMailto=1
SmtpServer=
SmtpPort=25
SmtpAccount=
SmtpPassword=