Incomplete bug reports when transmitted via html

delphi package - automated exception handling
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ZSL
Posts: 54
Joined: Thu Mar 31, 2016 11:23 pm

Incomplete bug reports when transmitted via html

Post by ZSL »

The HTML Server is under my control.

I am getting html bug reports from some of my sites.

for example:

Code: Select all

date/time          : 2016-04-19, 15:32:23, 63ms
computer name      : WORK2
user name          : admin <admin>
registered owner   : Christopher / Hewlett-Packard Company
operating system   : Windows 7 x64 S
My application runs on a number of computers in each installation.

On each site the bug report is either complete for all computers or incomplete for all computers.

When bug reports are incomplete there is no consistency to the length of the reports but the always stop before then end of the header section.

The emailed bug report is always complete for these sites.

Any ideas why this would be happening?

TIA
madshi
Site Admin
Posts: 10754
Joined: Sun Mar 21, 2004 5:25 pm

Re: Incomplete bug reports when transmitted via html

Post by madshi »

Could the Firewall be involved somehow? Things like these are *very* hard to figure out without being able to reproduce them. So I'm not sure what I can do here.

Does your HTML server do some logging? If so, can you see anything useful in there?
ZSL
Posts: 54
Joined: Thu Mar 31, 2016 11:23 pm

Re: Incomplete bug reports when transmitted via html

Post by ZSL »

Traced raw data received at me server and the result is as shown in the post.

We do not have control at the customer sites so it is almost impossible to trace.

I think in my next build I will just switch html posting off and develop an email reader for logging.

Thanks
madshi
Site Admin
Posts: 10754
Joined: Sun Mar 21, 2004 5:25 pm

Re: Incomplete bug reports when transmitted via html

Post by madshi »

I'm not sure what's going on there. FWIW, nobody else has reported this problem, whatever that means (or doesn't).
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