FogBugz Integration

delphi package - automated exception handling
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EnvisionIT
Posts: 7
Joined: Tue Sep 08, 2015 3:28 pm

FogBugz Integration

Post by EnvisionIT »

I started a sample account on FogBugz.

In my test app, I can submit a case to FogBugz so things are working correctly.

However, each bug report shows up as a "Single Case" with revision under that "Case" even thou the contents of the bug, i.e. title, description screen shot etc are different..

Is there some trick to create a new case for each "Exception" raised by MadExcept?
madshi
Site Admin
Posts: 10764
Joined: Sun Mar 21, 2004 5:25 pm

Re: FogBugz Integration

Post by madshi »

Oh well. It's been an eternity since I looked into FogBugz. I don't have a test project and a test server ready right now.

Can you try this:

1) Copy madExcept.pas and mad.inc to your project folder (don't forget to delete these files + madExcept.dcu from your project folder, when you're done).
2) Now set a break point in madExcept.TWinHttp.UploadBugToFogBugz.
3) There's the following code in that function:

Code: Select all

          AddFields(['cmd', 'token', 'sTitle', 'sEvent', 'sProject', 'sArea', 'sCategory', 'sPersonAssignedTo', 'sVersion', 'sComputer', 'sCustomerEmail', 'ixMailbox', 'sScoutDescription', 'nFileCount'          ],
                    ['new',  token,    title, description, project,    area,    category,            assignTo,    version,    computer,            email,     email,      crc,               IntToStrExW(fileCount)]);
Maybe you can experiment with those values to see which one of them you may need to set differently to make FogBugz do what you want?
EnvisionIT
Posts: 7
Joined: Tue Sep 08, 2015 3:28 pm

Re: FogBugz Integration

Post by EnvisionIT »

Ok figured it out...

Field Name: 'sScoutDescription'
Field Value: crc

Not sure where you are calculating crc, but if it is the same as a previous "Bug" then the new bug is considered a revision instead of a new issue.

I removed the sScoutDescription / crc values altogether and it is working as intended. Each error is now a new "Case" in Fogbugz.

Not many people must use FogBugz, as you would only have a single case and each and every bug would just replace the previous one...

Is it possible to have this in final build, or to check how you are calc crc and why it is the same each time?
madshi
Site Admin
Posts: 10764
Joined: Sun Mar 21, 2004 5:25 pm

Re: FogBugz Integration

Post by madshi »

The CRC string is the "callstack crc" information from the bug report header. This string should be identical only if the callstack of all crashing threads is identical! Which seems very unlikely to me. So I'm confused.

Can you check what values of CRC you're getting? Maybe FogBugz is cutting the string down to only a very small number of characters, so that the CRC appears to be the same? One practical example of how this string is formatted is this:

callstack crc : $71a20000, $d1bb6c11, $d1bb6c11

The first of the 3 hex numbers is simply the crash code pointer. The 2nd is a CRC of the callstack of the crashing thread. And the 3rd is a CRC of all callstacks of all threads. I don't see how these CRCs could possibly be identical if we're really talking about different crashes here?
EnvisionIT
Posts: 7
Joined: Tue Sep 08, 2015 3:28 pm

Re: FogBugz Integration

Post by EnvisionIT »

Did some checking, I was using a numeric edit field and entering string data to generate AV.

First CRC was always the same, 2nd CRC was the same, 3rd CRC was always different.

I'm assuming that since you use xxx, xxx, xxx that Fogbugz is truncating the string at the first comma it hits...

Since you were putting all 3 values there, and the CRC of all threads always appears to be different, it does not appear to work as intended...

If you want to "join" duplicate errors, then some other mechanism would be required, possibly hash of the actual error text. Then all the errors of a similar text might be grouped together.

However, if you wish them all to be unique, just leave that field off...
madshi
Site Admin
Posts: 10764
Joined: Sun Mar 21, 2004 5:25 pm

Re: FogBugz Integration

Post by madshi »

Might make sense to extract the 2nd substring then? E.g. try this:

FormatSubStrs(crc);
crc := SubStr(crc, 2, ',');
Delete(crc, 1, 1);

This should end up with the 2nd CRC, without any spaces, commas or "$" characters. Could you check if this works as intended? Meaning, the same exception should be stored as a duplicate/revision, but truely different exceptions should get their own case.
EnvisionIT
Posts: 7
Joined: Tue Sep 08, 2015 3:28 pm

Re: FogBugz Integration

Post by EnvisionIT »

Sorry for the delay.

FormatSubStrs(crc);
crc := SubStr(crc, 2, ',');
Delete(crc, 1, 1);

This code still leaves the $ in the crc, there is a space in front.

I changed it to Delete(crc, 1, 2) instead

This worked, but some exceptions are 00000000, these all get lumped together, so I added the crc + computer and it works better. Multiple errors of the same crc on the same pc get put on the same bug report.

Final Result:

FormatSubStrs(crc);
crc := SubStr(crc, 2, ',');
Delete(crc, 1, 2);
crc := crc + computer;

in front of the AddFields...

I think this is the best option.
madshi
Site Admin
Posts: 10764
Joined: Sun Mar 21, 2004 5:25 pm

Re: FogBugz Integration

Post by madshi »

Ooops, my fault. Should have been "FormatSubStrs(crc, ',')", then there should be no space.

I do wonder how the 2nd CRC number (which is the one we're extracting) could possibly be 00000000. I mean that CRC number should include a CRC of the full crash stack. The first CRC might be 00000000, but the 2nd should not be, unless there's only one stack item in the whole crash stack, which should be rather rare...

Can you post a full bug report here which has the 2nd CRC set to 00000000?
EnvisionIT
Posts: 7
Joined: Tue Sep 08, 2015 3:28 pm

Re: FogBugz Integration

Post by EnvisionIT »

date/time : 2015-09-17, 13:02:54, 866ms
computer name : DIMEN07
user name : dimensions <admin>
registered owner : User / Microsoft
operating system : Windows 7 Service Pack 1 build 7601
system language : English
system up time : 5 hours 10 minutes
program up time : 3 hours 39 minutes
processors : 2x Pentium(R) Dual-Core CPU E5700 @ 3.00GHz
physical memory : 2451/3548 MB (free/total)
free disk space : (C:) 189.75 GB
display mode : 1280x1024, 32 bit
process id : $b9c
allocated memory : 139.94 MB
largest free block : 781.81 MB
executable : Envision.exe
exec. date/time : 2015-09-16 07:39
version : 8.0.0.134
compiled with : Delphi XE8
madExcept version : 4.0.12
callstack crc : $00000000, $00000000, $fda9eaff
exception number : 2
exception class : EInvalidPointer
exception message : Invalid pointer operation.

thread $7e0:
>> stack not accessible, exception location:
004099c1 +11 Envision.exe System 75 +0 TObject.FreeInstance

thread $ac8:
77ad6aea +0a ntdll.dll NtWaitForMultipleObjects
75c56a88 +00 KERNELBASE.dll WaitForMultipleObjectsEx
7723be71 +89 kernel32.dll WaitForMultipleObjectsEx
7723bedf +13 kernel32.dll WaitForMultipleObjects
7723ee6a +10 kernel32.dll BaseThreadInitThunk

thread $9c8: <priority:2>
779d18d4 +3b USER32.dll GetMessageA
004b50f9 +0d Envision.exe madExcept 17151 +6 CallThreadProcSafe
004b515e +32 Envision.exe madExcept 17201 +9 ThreadExceptFrame
7723ee6a +10 kernel32.dll BaseThreadInitThunk
>> created by thread $7e0 at:
72052d82 +00 WINMM.dll

thread $1278:
77ad6b0a +0a ntdll.dll NtWaitForSingleObject
75c51796 +66 KERNELBASE.dll WaitForSingleObjectEx
7723c40e +3e kernel32.dll WaitForSingleObjectEx
7723c3bd +0d kernel32.dll WaitForSingleObject
7723ee6a +10 kernel32.dll BaseThreadInitThunk

thread $470: <priority:1>
77ad648a +0a ntdll.dll NtRemoveIoCompletion
7723ee6a +10 kernel32.dll BaseThreadInitThunk

thread $d54:
77ad6b1a +0a ntdll.dll NtWaitForWorkViaWorkerFactory
7723ee6a +10 kernel32.dll BaseThreadInitThunk

thread $1198:
77ad6b1a +0a ntdll.dll NtWaitForWorkViaWorkerFactory
7723ee6a +10 kernel32.dll BaseThreadInitThunk

thread $132c:
77ad6b0a +00a ntdll.dll NtWaitForSingleObject
75c51796 +066 KERNELBASE.dll WaitForSingleObjectEx
7723c40e +03e kernel32.dll WaitForSingleObjectEx
7723c3bd +00d kernel32.dll WaitForSingleObject
72447bca +20d winhttp.dll WinHttpSendRequest
0049797c +078 Envision.exe madExcept 8774 +4 TWinHttp.SendRequest
00498aa4 +028 Envision.exe madExcept 9146 +3 TWinHttp.Get
00499c2a +0b2 Envision.exe madExcept 9303 +4 TWinHttp.FogBugzCall
004997f3 +3ef Envision.exe madExcept 9282 +29 TWinHttp.InitFogBugz
00499e89 +0cd Envision.exe madExcept 9334 +3 TWinHttp.UploadBugToFogBugz
0049ff4b +b6b Envision.exe madExcept 10525 +141 SendBugReportEx
0049f3c0 +020 Envision.exe madExcept 10352 +2 SendBugReportExThread
004b50f9 +00d Envision.exe madExcept 17151 +6 CallThreadProcSafe
004b515e +032 Envision.exe madExcept 17201 +9 ThreadExceptFrame
7723ee6a +010 kernel32.dll BaseThreadInitThunk
>> created by thread $ce0 at:
004aa8c1 +0fd Envision.exe madExcept 13065 +13 DoExceptionAutoStuff

thread $14f0:
77ad6b1a +0a ntdll.dll NtWaitForWorkViaWorkerFactory
7723ee6a +10 kernel32.dll BaseThreadInitThunk

thread $c3c:
77ad6b1a +0a ntdll.dll NtWaitForWorkViaWorkerFactory
7723ee6a +10 kernel32.dll BaseThreadInitThunk

thread $17e0:
77ad6b1a +0a ntdll.dll NtWaitForWorkViaWorkerFactory
7723ee6a +10 kernel32.dll BaseThreadInitThunk

modules:
00400000 Envision.exe 8.0.0.134 C:\Envision8
10000000 TdmIconOverlay.dll 3.3.3.104 C:\Program Files\Wave Systems Corp\Trusted Drive Manager
109e0000 hccutils.DLL 7.15.10.2182 C:\Windows\System32
12170000 ACE32.DLL 10.10.0.51 C:\Envision8
187b0000 axcws32.dll 10.10.0.51 C:\Envision8
4a800000 aicu32.dll 4.0.0.1 C:\Envision8
50000000 SMJT100UI.DLL 0.3.256.59 C:\Windows\system32\spool\DRIVERS\W32X86\3
681d0000 AcGenral.DLL 6.1.7601.17514 C:\Windows\AppPatch
69980000 RICHED20.DLL 5.31.23.1230 C:\Windows\system32
6f130000 msls31.dll 3.10.349.0 C:\Windows\system32
6f170000 oleacc.dll 7.0.0.0 C:\Windows\system32
6f1c0000 MSACM32.dll 6.1.7600.16385 C:\Windows\system32
6f440000 ntshrui.dll 6.1.7601.17514 C:\Windows\system32
6f4b0000 cscui.dll 6.1.7601.17514 C:\Windows\System32
6f550000 EhStorShell.dll 6.1.7600.16385 C:\Windows\system32
709b0000 Msftedit.dll 5.41.21.2510 C:\Windows\system32
70ab0000 hpmdp117.dll 0.3.1550.11493 C:\Windows\system32\spool\DRIVERS\W32X86\3
70b60000 IconCodecService.dll 6.1.7600.16385 C:\Windows\system32
70eb0000 CSCDLL.dll 6.1.7601.17514 C:\Windows\System32
70f20000 UNIDRVUI.DLL 0.3.7601.17514 C:\Windows\system32\spool\DRIVERS\W32X86\3
710d0000 sfc_os.DLL 6.1.7600.16385 C:\Windows\system32
710e0000 sfc.dll 6.1.7600.16385 C:\Windows\system32
71240000 UNIDRV.DLL 0.3.7601.17514 C:\Windows\system32\spool\DRIVERS\W32X86\3
714e0000 COMCTL32.dll 5.82.7601.18837 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_ec86b8d6858ec0bc
715a0000 SHFolder.dll 6.1.7600.16385 C:\Windows\system32
718e0000 winrnr.dll 6.1.7600.16385 C:\Windows\System32
71900000 pnrpnsp.dll 6.1.7600.16385 C:\Windows\system32
71920000 napinsp.dll 6.1.7600.16385 C:\Windows\system32
72050000 WINMM.dll 6.1.7601.17514 C:\Windows\system32
723f0000 webio.dll 6.1.7601.17725 C:\Windows\system32
72440000 winhttp.dll 6.1.7601.17514 C:\Windows\system32
727e0000 CSCAPI.dll 6.1.7601.17514 C:\Windows\system32
72960000 msimg32.dll 6.1.7600.16385 C:\Windows\system32
729c0000 msiltcfg.dll 5.0.7600.16385 C:\Windows\system32
729d0000 msi.dll 5.0.7601.18896 C:\Windows\system32
72dc0000 ATL80.DLL 8.0.50727.4053 C:\Windows\WinSxS\x86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.4053_none_d1c738ec43578ea1
72de0000 MSVCR80.dll 8.0.50727.4940 C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc
72e80000 MSVCP80.dll 8.0.50727.4940 C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc
72f10000 msxml6.dll 6.30.7601.18923 C:\Windows\System32
73080000 snmpapi.dll 6.1.7600.16385 C:\Windows\system32
73240000 rasadhlp.dll 6.1.7600.16385 C:\Windows\system32
73250000 WLIDNSP.DLL 7.250.4225.0 C:\Program Files\Common Files\Microsoft Shared\Windows Live
73280000 winspool.drv 6.1.7601.17514 C:\Windows\system32
734e0000 fwpuclnt.dll 6.1.7601.18283 C:\Windows\System32
736b0000 WINNSI.DLL 6.1.7600.16385 C:\Windows\system32
736c0000 IPHLPAPI.DLL 6.1.7601.17514 C:\Windows\system32
73910000 MPR.dll 6.1.7600.16385 C:\Windows\system32
73aa0000 mscms.dll 6.1.7601.17514 C:\Windows\system32
73b20000 qwave.dll 6.1.7600.16385 C:\Windows\system32
73bb0000 FaultRep.dll 6.1.7601.17514 C:\Windows\system32
73c80000 dbghelp.dll 6.1.7601.17514 C:\Windows\system32
73e10000 slc.dll 6.1.7600.16385 C:\Windows\system32
73f30000 NLAapi.dll 6.1.7601.17964 C:\Windows\system32
740a0000 ntmarta.dll 6.1.7600.16385 C:\Windows\system32
74170000 WMI.dll 6.1.7601.17787 C:\Windows\system32
74190000 TRAFFIC.dll 6.1.7600.16385 C:\Windows\system32
741a0000 MSVFW32.dll 6.1.7601.17514 C:\Windows\system32
741d0000 avifil32.dll 6.1.7601.17514 C:\Windows\system32
741f0000 oledlg.dll 6.1.7600.16385 C:\Windows\system32
74210000 FONTSUB.dll 6.1.7601.18985 C:\Windows\system32
74230000 olepro32.dll 6.1.7601.17514 C:\Windows\system32
74250000 inetmib1.dll 6.1.7601.17514 C:\Windows\system32
74260000 samcli.dll 6.1.7601.17514 C:\Windows\system32
74350000 wtsapi32.dll 6.1.7601.17514 C:\Windows\system32
74360000 windowscodecs.dll 6.1.7601.18741 C:\Windows\system32
74490000 dwmapi.dll 6.1.7600.16385 C:\Windows\system32
74510000 propsys.dll 7.0.7601.17514 C:\Windows\system32
747c0000 gdiplus.dll 6.1.7601.18946 C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18946_none_72d45ee78666ea32
74950000 UxTheme.dll 6.1.7600.16385 C:\Windows\system32
74990000 comctl32.dll 6.10.7601.18837 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d
74f30000 VERSION.dll 6.1.7600.16385 C:\Windows\system32
74fc0000 wshtcpip.dll 6.1.7600.16385 C:\Windows\System32
75070000 GPAPI.dll 6.1.7600.16385 C:\Windows\system32
750c0000 credssp.dll 6.1.7601.18933 C:\Windows\system32
75110000 bcryptprimitives.dll 6.1.7600.16385 C:\Windows\system32
751f0000 wkscli.dll 6.1.7601.17514 C:\Windows\system32
75200000 netutils.dll 6.1.7601.17514 C:\Windows\system32
75210000 netapi32.dll 6.1.7601.17887 C:\Windows\system32
752b0000 wsock32.dll 6.1.7600.16385 C:\Windows\system32
75390000 USERENV.dll 6.1.7601.17514 C:\Windows\system32
753b0000 rsaenh.dll 6.1.7600.16385 C:\Windows\system32
75420000 schannel.DLL 6.1.7601.18933 C:\Windows\system32
75460000 LOGONCLI.DLL 6.1.7601.17514 C:\Windows\system32
75490000 dnsapi.dll 6.1.7601.17570 C:\Windows\system32
75570000 msv1_0.DLL 6.1.7601.18933 C:\Windows\system32
755c0000 wship6.dll 6.1.7600.16385 C:\Windows\System32
755d0000 mswsock.dll 6.1.7601.17514 C:\Windows\system32
75610000 CRYPTSP.dll 6.1.7601.18741 C:\Windows\system32
75720000 bcrypt.dll 6.1.7600.16385 C:\Windows\system32
75740000 ncrypt.dll 6.1.7601.18933 C:\Windows\system32
75800000 cryptdll.dll 6.1.7600.16385 C:\Windows\system32
758b0000 srvcli.dll 6.1.7601.17514 C:\Windows\system32
75920000 secur32.dll 6.1.7601.18933 C:\Windows\system32
75940000 SspiCli.dll 6.1.7601.18933 C:\Windows\system32
75960000 WINSTA.dll 6.1.7601.18540 C:\Windows\system32
75ad0000 apphelp.dll 6.1.7601.17514 C:\Windows\system32
75b20000 CRYPTBASE.dll 6.1.7601.18933 C:\Windows\system32
75b90000 RpcRtRemote.dll 6.1.7601.17514 C:\Windows\system32
75ba0000 profapi.dll 6.1.7600.16385 C:\Windows\system32
75c10000 MSASN1.dll 6.1.7601.17514 C:\Windows\system32
75c20000 WINTRUST.dll 6.1.7601.18741 C:\Windows\system32
75c50000 KERNELBASE.dll 6.1.7601.18847 C:\Windows\system32
75ca0000 XmlLite.dll 1.3.1001.0 C:\Windows\system32
75cd0000 CRYPT32.dll 6.1.7601.18741 C:\Windows\system32
75e00000 DEVOBJ.dll 6.1.7600.16385 C:\Windows\system32
75eb0000 CFGMGR32.dll 6.1.7601.17514 C:\Windows\system32
75ee0000 ADVAPI32.dll 6.1.7601.17514 C:\Windows\system32
75f80000 iertutil.dll 8.0.7601.18969 C:\Windows\system32
76190000 SHELL32.dll 6.1.7601.18918 C:\Windows\system32
76de0000 NSI.dll 6.1.7600.16385 C:\Windows\system32
76df0000 ole32.dll 6.1.7601.18915 C:\Windows\system32
76f50000 USP10.dll 1.626.7601.18454 C:\Windows\system32
76ff0000 MSCTF.dll 6.1.7601.18731 C:\Windows\system32
770d0000 IMM32.DLL 6.1.7601.17514 C:\Windows\system32
770f0000 WININET.dll 8.0.7601.18969 C:\Windows\system32
771f0000 kernel32.dll 6.1.7601.18847 C:\Windows\system32
772d0000 OLEAUT32.dll 6.1.7601.18640 C:\Windows\system32
77360000 RPCRT4.dll 6.1.7601.18933 C:\Windows\system32
77440000 LPK.dll 6.1.7601.18985 C:\Windows\system32
77450000 PSAPI.DLL 6.1.7600.16385 C:\Windows\system32
77460000 GDI32.dll 6.1.7601.18898 C:\Windows\system32
774b0000 msvcrt.dll 7.0.7601.17744 C:\Windows\system32
77560000 SHLWAPI.dll 6.1.7601.17514 C:\Windows\system32
77620000 COMDLG32.dll 6.1.7601.17514 C:\Windows\system32
776a0000 ws2_32.dll 6.1.7601.17514 C:\Windows\system32
776e0000 urlmon.dll 8.0.7601.18969 C:\Windows\system32
77820000 SETUPAPI.dll 6.1.7601.17514 C:\Windows\system32
779c0000 USER32.dll 6.1.7601.17514 C:\Windows\system32
77a90000 ntdll.dll 6.1.7601.18933 C:\Windows\SYSTEM32
77be0000 sechost.dll 6.1.7600.16385 C:\Windows\SYSTEM32
77c00000 CLBCatQ.DLL 2001.12.8530.16385 C:\Windows\system32
77c90000 WLDAP32.dll 6.1.7601.17514 C:\Windows\system32

processes:
0000 Idle 0 0 0
0004 System 0 0 0
0130 smss.exe 0 0 0
0198 csrss.exe 0 0 0
01c0 wininit.exe 0 0 0
01cc csrss.exe 1 0 0
01f8 winlogon.exe 1 0 0
0214 services.exe 0 0 0
0224 lsass.exe 0 0 0
022c lsm.exe 0 0 0
02ac svchost.exe 0 0 0
031c svchost.exe 0 0 0
035c svchost.exe 0 0 0
03a8 svchost.exe 0 0 0
03d8 svchost.exe 0 0 0
0498 svchost.exe 0 0 0
04dc WUDFHost.exe 0 0 0
0520 svchost.exe 0 0 0
0584 spoolsv.exe 0 0 0
05a0 portemu_umdf_tsp100u.exe 0 0 0
05dc svchost.exe 0 0 0
05f8 TdmService.exe 0 0 0
06c0 armsvc.exe 0 0 0
0708 svchost.exe 0 0 0
0738 NTRtScan.exe 0 0 0
0774 svchost.exe 0 0 0
0788 svchost.exe 0 0 0
07ac winvnc.exe 0 0 0
07cc WLIDSVC.EXE 0 0 0
07f8 TmListen.exe 0 0 0
01d0 WLIDSVCM.EXE 0 0 0
030c unsecapp.exe 0 0 0
063c WmiPrvSE.exe 0 0 0
0884 winvnc.exe 1 0 0
09d4 svchost.exe 0 0 0
0b7c CNTAoSMgr.exe 0 0 0
0bb0 conhost.exe 0 0 0
0bd0 TmProxy.exe 0 0 0
0d64 taskhost.exe 1 16 17 normal C:\Windows\system32
0e0c svchost.exe 0 0 0
0e2c Explorer.EXE 1 436 348 normal C:\Windows
0e70 svchost.exe 0 0 0
0f70 smax4pnp.exe 1 16 8 normal C:\Program Files\Analog Devices\Core
0f78 igfxtray.exe 1 12 6 normal C:\Windows\System32
0f84 hkcmd.exe 1 10 17 normal C:\Windows\System32
0f8c igfxpers.exe 1 9 4 normal C:\Windows\System32
0f94 IAStorIcon.exe 1 33 14 normal C:\Program Files\Intel\Intel(R) Rapid Storage Technology
0fa8 WavXDocMgr.exe 1 9 3 normal C:\Program Files\Wave Systems Corp\Services Manager\DocMgr\bin
0fd0 BcmDeviceAndTaskStatusService.exe 1 9 11 normal C:\Program Files\Dell\Dell ControlPoint\Security Manager
0fdc PDVD9Serv.exe 1 9 9 normal C:\Program Files\CyberLink\PowerDVD9
0518 RoxioBurnLauncher.exe 1 22 19 normal C:\Program Files\Roxio\OEM\Roxio Burn
05c0 jusched.exe 1 9 2 normal C:\Program Files\Common Files\Java\Java Update
0550 PccNTMon.exe 1 267 243 normal C:\Program Files\Trend Micro\OfficeScan Client
09cc Ondemand.exe 1 13 5 normal C:\Program Files\StarMicronics\TSP100\Software\20100314
09fc TdmNotify.exe 1 30 9 normal C:\Program Files\Wave Systems Corp\Trusted Drive Manager
0ef0 SearchIndexer.exe 0 0 0
0150 PrivacyIconClient.exe 1 50 33 normal C:\Program Files\Common Files\Intel\Privacy Icon
0d2c TMBMSRV.exe 0 0 0
0f54 IAStorDataMgrSvc.exe 0 0 0
1028 lms.exe 0 0 0
10e0 UNS.exe 0 0 0
075c taskeng.exe 1 9 3 normal C:\Windows\system32
148c AdobeARM.exe 1 27 28 below normal C:\Program Files\Common Files\Adobe\ARM\1.0
0b9c Envision.exe 1 586 154 normal C:\Envision8
158c WORDPAD.EXE 1 393 62 normal C:\Program Files\Windows NT\Accessories
0604 audiodg.exe 0 0 0

hardware:
+ Computer
- ACPI x86-based PC
+ Disk drives
- ST3250318AS
+ Display adapters
- Intel(R) 4 Series Internal Chipset (driver 8.15.10.2182)
- Intel(R) 4 Series Internal Chipset (driver 8.15.10.2182)
+ DVD/CD-ROM drives
- HL-DT-ST DVD+-RW GH50N
+ Human Interface Devices
- HID-compliant consumer control device
- HID-compliant device
- HID-compliant device
- HID-compliant device
- USB Input Device
- USB Input Device
- USB Input Device
- USB Input Device
+ IDE ATA/ATAPI controllers
- ATA Channel 0
- ATA Channel 1
- Standard Dual Channel PCI IDE Controller
+ Keyboards
- HID Keyboard Device
- HID Keyboard Device
- HID Keyboard Device
+ Mice and other pointing devices
- HID-compliant mouse
+ Monitors
- Generic PnP Monitor
+ Network adapters
- Intel(R) 82567LM-3 Gigabit Network Connection (driver 11.6.92.0)
- Microsoft 6to4 Adapter
- Microsoft ISATAP Adapter
- Microsoft ISATAP Adapter #2
- Teredo Tunneling Pseudo-Interface
- WAN Miniport (IKEv2)
- WAN Miniport (IP)
- WAN Miniport (IPv6)
- WAN Miniport (L2TP)
- WAN Miniport (Network Monitor)
- WAN Miniport (PPPOE)
- WAN Miniport (PPTP)
- WAN Miniport (SSTP)
+ Ports (COM & LPT)
- Communications Port (COM1)
- ECP Printer Port (LPT1)
- Intel(R) Active Management Technology - SOL (COM3) (driver 5.5.1.1012)
+ Printers
- Star TSP100 Cutter (TSP143) (driver 2.0.0.0)
+ Processors
- Pentium(R) Dual-Core CPU E5700 @ 3.00GHz
- Pentium(R) Dual-Core CPU E5700 @ 3.00GHz
+ Sound, video and game controllers
- SoundMAX Integrated Digital High Definition Audio (driver 6.10.1.7260)
+ Star Micronics Port Device
- Star Micronics Virtual Port Emulator Device (TSP100U) (driver 6.0.6000.16386)
+ Storage controllers
- Intel(R) ICH8R/ICH9R/ICH10R/DO/5 Series/3400 Series SATA RAID Controller (driver 9.6.0.1014)
+ Storage volume shadow copies
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
+ System devices
- ACPI Fixed Feature Button
- ACPI Power Button
- Composite Bus Enumerator
- Direct memory access controller
- File as Volume Driver
- High Definition Audio Controller
- High precision event timer
- Intel(R) 4 Series Chipset PCI Express Root Port - 2E11
- Intel(R) 4 Series Chipset Processor to I/O Controller - 2E10
- Intel(R) 82801 PCI Bridge - 244E
- Intel(R) ICH10 Family PCI Express Root Port 1 - 3A70
- Intel(R) ICH10 Family PCI Express Root Port 2 - 3A72
- Intel(R) ICH10 Family SMBus Controller - 3A60
- Intel(R) ICH10DO LPC Interface Controller - 3A14
- Intel(R) Management Engine Interface (driver 5.2.0.1008)
- Microsoft ACPI-Compliant System
- Microsoft System Management BIOS Driver
- Microsoft Virtual Drive Enumerator Driver
- Microsoft Windows Management Interface for ACPI
- Numeric data processor
- PCI bus
- Plug and Play Software Device Enumerator
- Printer Port Logical Interface
- Programmable interrupt controller
- Remote Desktop Device Redirector Bus
- System board
- System CMOS/real time clock
- System speaker
- System timer
- Terminal Server Keyboard Driver
- Terminal Server Mouse Driver
- UMBus Enumerator
- UMBus Root Bus Enumerator
- Virtual Serial Bus Enumerator (driver 4.5.219.0)
- Volume Manager
+ Universal Serial Bus controllers
- Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6A
- Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6C
- Intel(R) ICH10 Family USB Universal Host Controller - 3A64
- Intel(R) ICH10 Family USB Universal Host Controller - 3A65
- Intel(R) ICH10 Family USB Universal Host Controller - 3A66
- Intel(R) ICH10 Family USB Universal Host Controller - 3A67
- Intel(R) ICH10 Family USB Universal Host Controller - 3A68
- Intel(R) ICH10 Family USB Universal Host Controller - 3A69
- USB Composite Device
- USB Printing Support
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub

cpu registers:
eax = 00000000
ebx = 00000000
ecx = 00000000
edx = 00000000
esi = 00000000
edi = 00000000
eip = 00000000
esp = 00000000
ebp = 00000000

stack dump:
>> internal error in GetStackDump:
004af80e +116 Envision.exe madExcept 14855 +17 GetStackDump

date/time : 2015-09-17, 13:03:00, 220ms
computer name : DIMEN07
user name : dimensions <admin>
registered owner : User / Microsoft
operating system : Windows 7 Service Pack 1 build 7601
system language : English
system up time : 5 hours 10 minutes
program up time : 3 hours 39 minutes
processors : 2x Pentium(R) Dual-Core CPU E5700 @ 3.00GHz
physical memory : 2455/3548 MB (free/total)
free disk space : (C:) 189.75 GB
display mode : 1280x1024, 32 bit
process id : $b9c
allocated memory : 135.00 MB
largest free block : 781.81 MB
executable : Envision.exe
exec. date/time : 2015-09-16 07:39
version : 8.0.0.134
compiled with : Delphi XE8
madExcept version : 4.0.12
callstack crc : $7c5f5992, $cbf405d3, $2f9a0f36
exception number : 3
exception class : EAccessViolation
exception message : Access violation at address 00409ECA in module 'Envision.exe'. Read of address FFFFFFC4.

thread $7e0:
>> stack not accessible, exception location:
00409eca +6 Envision.exe System 75 +0 GetDynaMethod

thread $1768:
7739f58c +0e RPCRT4.dll I_RpcFreeBuffer
7739c580 +1a RPCRT4.dll NdrFreeBuffer
776a2f7b +5b ws2_32.dll WahReferenceContextByHandle
776a70f7 +6e ws2_32.dll WSARecv
7723ee6a +10 kernel32.dll BaseThreadInitThunk

thread $ac8:
77ad6aea +0a ntdll.dll NtWaitForMultipleObjects
75c56a88 +00 KERNELBASE.dll WaitForMultipleObjectsEx
7723be71 +89 kernel32.dll WaitForMultipleObjectsEx
7723bedf +13 kernel32.dll WaitForMultipleObjects
7723ee6a +10 kernel32.dll BaseThreadInitThunk

thread $9c8: <priority:2>
779d18d4 +3b USER32.dll GetMessageA
004b50f9 +0d Envision.exe madExcept 17151 +6 CallThreadProcSafe
004b515e +32 Envision.exe madExcept 17201 +9 ThreadExceptFrame
7723ee6a +10 kernel32.dll BaseThreadInitThunk
>> created by thread $7e0 at:
72052d82 +00 WINMM.dll

thread $1278:
77ad6b0a +0a ntdll.dll NtWaitForSingleObject
75c51796 +66 KERNELBASE.dll WaitForSingleObjectEx
7723c40e +3e kernel32.dll WaitForSingleObjectEx
7723c3bd +0d kernel32.dll WaitForSingleObject
7723ee6a +10 kernel32.dll BaseThreadInitThunk

thread $470: <priority:1>
77ad648a +0a ntdll.dll NtRemoveIoCompletion
7723ee6a +10 kernel32.dll BaseThreadInitThunk

thread $d54:
77ad6b1a +0a ntdll.dll NtWaitForWorkViaWorkerFactory
7723ee6a +10 kernel32.dll BaseThreadInitThunk

thread $1198:
77ad6b1a +0a ntdll.dll NtWaitForWorkViaWorkerFactory
7723ee6a +10 kernel32.dll BaseThreadInitThunk

thread $14f0:
77ad6b1a +0a ntdll.dll NtWaitForWorkViaWorkerFactory
7723ee6a +10 kernel32.dll BaseThreadInitThunk

thread $c3c:
77ad6b1a +0a ntdll.dll NtWaitForWorkViaWorkerFactory
7723ee6a +10 kernel32.dll BaseThreadInitThunk

thread $17e0:
77ad6b1a +0a ntdll.dll NtWaitForWorkViaWorkerFactory
7723ee6a +10 kernel32.dll BaseThreadInitThunk

thread $1694:
77ad6b1a +0a ntdll.dll NtWaitForWorkViaWorkerFactory
7723ee6a +10 kernel32.dll BaseThreadInitThunk

modules:
00400000 Envision.exe 8.0.0.134 C:\Envision8
10000000 TdmIconOverlay.dll 3.3.3.104 C:\Program Files\Wave Systems Corp\Trusted Drive Manager
109e0000 hccutils.DLL 7.15.10.2182 C:\Windows\System32
12170000 ACE32.DLL 10.10.0.51 C:\Envision8
187b0000 axcws32.dll 10.10.0.51 C:\Envision8
4a800000 aicu32.dll 4.0.0.1 C:\Envision8
50000000 SMJT100UI.DLL 0.3.256.59 C:\Windows\system32\spool\DRIVERS\W32X86\3
681d0000 AcGenral.DLL 6.1.7601.17514 C:\Windows\AppPatch
69980000 RICHED20.DLL 5.31.23.1230 C:\Windows\system32
6f130000 msls31.dll 3.10.349.0 C:\Windows\system32
6f170000 oleacc.dll 7.0.0.0 C:\Windows\system32
6f1c0000 MSACM32.dll 6.1.7600.16385 C:\Windows\system32
6f440000 ntshrui.dll 6.1.7601.17514 C:\Windows\system32
6f4b0000 cscui.dll 6.1.7601.17514 C:\Windows\System32
6f550000 EhStorShell.dll 6.1.7600.16385 C:\Windows\system32
709b0000 Msftedit.dll 5.41.21.2510 C:\Windows\system32
70ab0000 hpmdp117.dll 0.3.1550.11493 C:\Windows\system32\spool\DRIVERS\W32X86\3
70b60000 IconCodecService.dll 6.1.7600.16385 C:\Windows\system32
70eb0000 CSCDLL.dll 6.1.7601.17514 C:\Windows\System32
70f20000 UNIDRVUI.DLL 0.3.7601.17514 C:\Windows\system32\spool\DRIVERS\W32X86\3
710d0000 sfc_os.DLL 6.1.7600.16385 C:\Windows\system32
710e0000 sfc.dll 6.1.7600.16385 C:\Windows\system32
71240000 UNIDRV.DLL 0.3.7601.17514 C:\Windows\system32\spool\DRIVERS\W32X86\3
714e0000 COMCTL32.dll 5.82.7601.18837 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_ec86b8d6858ec0bc
715a0000 SHFolder.dll 6.1.7600.16385 C:\Windows\system32
718e0000 winrnr.dll 6.1.7600.16385 C:\Windows\System32
71900000 pnrpnsp.dll 6.1.7600.16385 C:\Windows\system32
71920000 napinsp.dll 6.1.7600.16385 C:\Windows\system32
72050000 WINMM.dll 6.1.7601.17514 C:\Windows\system32
723f0000 webio.dll 6.1.7601.17725 C:\Windows\system32
72440000 winhttp.dll 6.1.7601.17514 C:\Windows\system32
727e0000 CSCAPI.dll 6.1.7601.17514 C:\Windows\system32
72960000 msimg32.dll 6.1.7600.16385 C:\Windows\system32
729c0000 msiltcfg.dll 5.0.7600.16385 C:\Windows\system32
729d0000 msi.dll 5.0.7601.18896 C:\Windows\system32
72dc0000 ATL80.DLL 8.0.50727.4053 C:\Windows\WinSxS\x86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.4053_none_d1c738ec43578ea1
72de0000 MSVCR80.dll 8.0.50727.4940 C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc
72e80000 MSVCP80.dll 8.0.50727.4940 C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc
72f10000 msxml6.dll 6.30.7601.18923 C:\Windows\System32
73080000 snmpapi.dll 6.1.7600.16385 C:\Windows\system32
73240000 rasadhlp.dll 6.1.7600.16385 C:\Windows\system32
73250000 WLIDNSP.DLL 7.250.4225.0 C:\Program Files\Common Files\Microsoft Shared\Windows Live
73280000 winspool.drv 6.1.7601.17514 C:\Windows\system32
734e0000 fwpuclnt.dll 6.1.7601.18283 C:\Windows\System32
736b0000 WINNSI.DLL 6.1.7600.16385 C:\Windows\system32
736c0000 IPHLPAPI.DLL 6.1.7601.17514 C:\Windows\system32
73910000 MPR.dll 6.1.7600.16385 C:\Windows\system32
73aa0000 mscms.dll 6.1.7601.17514 C:\Windows\system32
73b20000 qwave.dll 6.1.7600.16385 C:\Windows\system32
73bb0000 FaultRep.dll 6.1.7601.17514 C:\Windows\system32
73c80000 dbghelp.dll 6.1.7601.17514 C:\Windows\system32
73e10000 slc.dll 6.1.7600.16385 C:\Windows\system32
73f30000 NLAapi.dll 6.1.7601.17964 C:\Windows\system32
740a0000 ntmarta.dll 6.1.7600.16385 C:\Windows\system32
74170000 WMI.dll 6.1.7601.17787 C:\Windows\system32
74190000 TRAFFIC.dll 6.1.7600.16385 C:\Windows\system32
741a0000 MSVFW32.dll 6.1.7601.17514 C:\Windows\system32
741d0000 avifil32.dll 6.1.7601.17514 C:\Windows\system32
741f0000 oledlg.dll 6.1.7600.16385 C:\Windows\system32
74210000 FONTSUB.dll 6.1.7601.18985 C:\Windows\system32
74230000 olepro32.dll 6.1.7601.17514 C:\Windows\system32
74250000 inetmib1.dll 6.1.7601.17514 C:\Windows\system32
74260000 samcli.dll 6.1.7601.17514 C:\Windows\system32
74350000 wtsapi32.dll 6.1.7601.17514 C:\Windows\system32
74360000 windowscodecs.dll 6.1.7601.18741 C:\Windows\system32
74490000 dwmapi.dll 6.1.7600.16385 C:\Windows\system32
74510000 propsys.dll 7.0.7601.17514 C:\Windows\system32
747c0000 gdiplus.dll 6.1.7601.18946 C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18946_none_72d45ee78666ea32
74950000 UxTheme.dll 6.1.7600.16385 C:\Windows\system32
74990000 comctl32.dll 6.10.7601.18837 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d
74f30000 VERSION.dll 6.1.7600.16385 C:\Windows\system32
74fc0000 wshtcpip.dll 6.1.7600.16385 C:\Windows\System32
75070000 GPAPI.dll 6.1.7600.16385 C:\Windows\system32
750c0000 credssp.dll 6.1.7601.18933 C:\Windows\system32
75110000 bcryptprimitives.dll 6.1.7600.16385 C:\Windows\system32
751f0000 wkscli.dll 6.1.7601.17514 C:\Windows\system32
75200000 netutils.dll 6.1.7601.17514 C:\Windows\system32
75210000 netapi32.dll 6.1.7601.17887 C:\Windows\system32
752b0000 wsock32.dll 6.1.7600.16385 C:\Windows\system32
75390000 USERENV.dll 6.1.7601.17514 C:\Windows\system32
753b0000 rsaenh.dll 6.1.7600.16385 C:\Windows\system32
75420000 schannel.DLL 6.1.7601.18933 C:\Windows\system32
75460000 LOGONCLI.DLL 6.1.7601.17514 C:\Windows\system32
75490000 dnsapi.dll 6.1.7601.17570 C:\Windows\system32
75570000 msv1_0.DLL 6.1.7601.18933 C:\Windows\system32
755c0000 wship6.dll 6.1.7600.16385 C:\Windows\System32
755d0000 mswsock.dll 6.1.7601.17514 C:\Windows\system32
75610000 CRYPTSP.dll 6.1.7601.18741 C:\Windows\system32
75720000 bcrypt.dll 6.1.7600.16385 C:\Windows\system32
75740000 ncrypt.dll 6.1.7601.18933 C:\Windows\system32
75800000 cryptdll.dll 6.1.7600.16385 C:\Windows\system32
758b0000 srvcli.dll 6.1.7601.17514 C:\Windows\system32
75920000 secur32.dll 6.1.7601.18933 C:\Windows\system32
75940000 SspiCli.dll 6.1.7601.18933 C:\Windows\system32
75960000 WINSTA.dll 6.1.7601.18540 C:\Windows\system32
75ad0000 apphelp.dll 6.1.7601.17514 C:\Windows\system32
75b20000 CRYPTBASE.dll 6.1.7601.18933 C:\Windows\system32
75b90000 RpcRtRemote.dll 6.1.7601.17514 C:\Windows\system32
75ba0000 profapi.dll 6.1.7600.16385 C:\Windows\system32
75c10000 MSASN1.dll 6.1.7601.17514 C:\Windows\system32
75c20000 WINTRUST.dll 6.1.7601.18741 C:\Windows\system32
75c50000 KERNELBASE.dll 6.1.7601.18847 C:\Windows\system32
75ca0000 XmlLite.dll 1.3.1001.0 C:\Windows\system32
75cd0000 CRYPT32.dll 6.1.7601.18741 C:\Windows\system32
75e00000 DEVOBJ.dll 6.1.7600.16385 C:\Windows\system32
75eb0000 CFGMGR32.dll 6.1.7601.17514 C:\Windows\system32
75ee0000 ADVAPI32.dll 6.1.7601.17514 C:\Windows\system32
75f80000 iertutil.dll 8.0.7601.18969 C:\Windows\system32
76190000 SHELL32.dll 6.1.7601.18918 C:\Windows\system32
76de0000 NSI.dll 6.1.7600.16385 C:\Windows\system32
76df0000 ole32.dll 6.1.7601.18915 C:\Windows\system32
76f50000 USP10.dll 1.626.7601.18454 C:\Windows\system32
76ff0000 MSCTF.dll 6.1.7601.18731 C:\Windows\system32
770d0000 IMM32.DLL 6.1.7601.17514 C:\Windows\system32
770f0000 WININET.dll 8.0.7601.18969 C:\Windows\system32
771f0000 kernel32.dll 6.1.7601.18847 C:\Windows\system32
772d0000 OLEAUT32.dll 6.1.7601.18640 C:\Windows\system32
77360000 RPCRT4.dll 6.1.7601.18933 C:\Windows\system32
77440000 LPK.dll 6.1.7601.18985 C:\Windows\system32
77450000 PSAPI.DLL 6.1.7600.16385 C:\Windows\system32
77460000 GDI32.dll 6.1.7601.18898 C:\Windows\system32
774b0000 msvcrt.dll 7.0.7601.17744 C:\Windows\system32
77560000 SHLWAPI.dll 6.1.7601.17514 C:\Windows\system32
77620000 COMDLG32.dll 6.1.7601.17514 C:\Windows\system32
776a0000 ws2_32.dll 6.1.7601.17514 C:\Windows\system32
776e0000 urlmon.dll 8.0.7601.18969 C:\Windows\system32
77820000 SETUPAPI.dll 6.1.7601.17514 C:\Windows\system32
779c0000 USER32.dll 6.1.7601.17514 C:\Windows\system32
77a90000 ntdll.dll 6.1.7601.18933 C:\Windows\SYSTEM32
77be0000 sechost.dll 6.1.7600.16385 C:\Windows\SYSTEM32
77c00000 CLBCatQ.DLL 2001.12.8530.16385 C:\Windows\system32
77c90000 WLDAP32.dll 6.1.7601.17514 C:\Windows\system32

processes:
0000 Idle 0 0 0
0004 System 0 0 0
0130 smss.exe 0 0 0
0198 csrss.exe 0 0 0
01c0 wininit.exe 0 0 0
01cc csrss.exe 1 0 0
01f8 winlogon.exe 1 0 0
0214 services.exe 0 0 0
0224 lsass.exe 0 0 0
022c lsm.exe 0 0 0
02ac svchost.exe 0 0 0
031c svchost.exe 0 0 0
035c svchost.exe 0 0 0
03a8 svchost.exe 0 0 0
03d8 svchost.exe 0 0 0
0498 svchost.exe 0 0 0
04dc WUDFHost.exe 0 0 0
0520 svchost.exe 0 0 0
0584 spoolsv.exe 0 0 0
05a0 portemu_umdf_tsp100u.exe 0 0 0
05dc svchost.exe 0 0 0
05f8 TdmService.exe 0 0 0
06c0 armsvc.exe 0 0 0
0708 svchost.exe 0 0 0
0738 NTRtScan.exe 0 0 0
0774 svchost.exe 0 0 0
0788 svchost.exe 0 0 0
07ac winvnc.exe 0 0 0
07cc WLIDSVC.EXE 0 0 0
07f8 TmListen.exe 0 0 0
01d0 WLIDSVCM.EXE 0 0 0
030c unsecapp.exe 0 0 0
063c WmiPrvSE.exe 0 0 0
0884 winvnc.exe 1 0 0
09d4 svchost.exe 0 0 0
0b7c CNTAoSMgr.exe 0 0 0
0bb0 conhost.exe 0 0 0
0bd0 TmProxy.exe 0 0 0
0d64 taskhost.exe 1 16 17 normal C:\Windows\system32
0e0c svchost.exe 0 0 0
0e2c Explorer.EXE 1 436 349 normal C:\Windows
0e70 svchost.exe 0 0 0
0f70 smax4pnp.exe 1 16 8 normal C:\Program Files\Analog Devices\Core
0f78 igfxtray.exe 1 12 6 normal C:\Windows\System32
0f84 hkcmd.exe 1 10 17 normal C:\Windows\System32
0f8c igfxpers.exe 1 9 4 normal C:\Windows\System32
0f94 IAStorIcon.exe 1 33 14 normal C:\Program Files\Intel\Intel(R) Rapid Storage Technology
0fa8 WavXDocMgr.exe 1 9 3 normal C:\Program Files\Wave Systems Corp\Services Manager\DocMgr\bin
0fd0 BcmDeviceAndTaskStatusService.exe 1 9 11 normal C:\Program Files\Dell\Dell ControlPoint\Security Manager
0fdc PDVD9Serv.exe 1 9 9 normal C:\Program Files\CyberLink\PowerDVD9
0518 RoxioBurnLauncher.exe 1 22 19 normal C:\Program Files\Roxio\OEM\Roxio Burn
05c0 jusched.exe 1 9 2 normal C:\Program Files\Common Files\Java\Java Update
0550 PccNTMon.exe 1 267 243 normal C:\Program Files\Trend Micro\OfficeScan Client
09cc Ondemand.exe 1 13 5 normal C:\Program Files\StarMicronics\TSP100\Software\20100314
09fc TdmNotify.exe 1 30 9 normal C:\Program Files\Wave Systems Corp\Trusted Drive Manager
0ef0 SearchIndexer.exe 0 0 0
0150 PrivacyIconClient.exe 1 50 33 normal C:\Program Files\Common Files\Intel\Privacy Icon
0d2c TMBMSRV.exe 0 0 0
0f54 IAStorDataMgrSvc.exe 0 0 0
1028 lms.exe 0 0 0
10e0 UNS.exe 0 0 0
075c taskeng.exe 1 9 3 normal C:\Windows\system32
148c AdobeARM.exe 1 27 28 below normal C:\Program Files\Common Files\Adobe\ARM\1.0
0b9c Envision.exe 1 582 148 normal C:\Envision8
158c WORDPAD.EXE 1 393 62 normal C:\Program Files\Windows NT\Accessories
0604 audiodg.exe 0 0 0

hardware:
+ Computer
- ACPI x86-based PC
+ Disk drives
- ST3250318AS
+ Display adapters
- Intel(R) 4 Series Internal Chipset (driver 8.15.10.2182)
- Intel(R) 4 Series Internal Chipset (driver 8.15.10.2182)
+ DVD/CD-ROM drives
- HL-DT-ST DVD+-RW GH50N
+ Human Interface Devices
- HID-compliant consumer control device
- HID-compliant device
- HID-compliant device
- HID-compliant device
- USB Input Device
- USB Input Device
- USB Input Device
- USB Input Device
+ IDE ATA/ATAPI controllers
- ATA Channel 0
- ATA Channel 1
- Standard Dual Channel PCI IDE Controller
+ Keyboards
- HID Keyboard Device
- HID Keyboard Device
- HID Keyboard Device
+ Mice and other pointing devices
- HID-compliant mouse
+ Monitors
- Generic PnP Monitor
+ Network adapters
- Intel(R) 82567LM-3 Gigabit Network Connection (driver 11.6.92.0)
- Microsoft 6to4 Adapter
- Microsoft ISATAP Adapter
- Microsoft ISATAP Adapter #2
- Teredo Tunneling Pseudo-Interface
- WAN Miniport (IKEv2)
- WAN Miniport (IP)
- WAN Miniport (IPv6)
- WAN Miniport (L2TP)
- WAN Miniport (Network Monitor)
- WAN Miniport (PPPOE)
- WAN Miniport (PPTP)
- WAN Miniport (SSTP)
+ Ports (COM & LPT)
- Communications Port (COM1)
- ECP Printer Port (LPT1)
- Intel(R) Active Management Technology - SOL (COM3) (driver 5.5.1.1012)
+ Printers
- Star TSP100 Cutter (TSP143) (driver 2.0.0.0)
+ Processors
- Pentium(R) Dual-Core CPU E5700 @ 3.00GHz
- Pentium(R) Dual-Core CPU E5700 @ 3.00GHz
+ Sound, video and game controllers
- SoundMAX Integrated Digital High Definition Audio (driver 6.10.1.7260)
+ Star Micronics Port Device
- Star Micronics Virtual Port Emulator Device (TSP100U) (driver 6.0.6000.16386)
+ Storage controllers
- Intel(R) ICH8R/ICH9R/ICH10R/DO/5 Series/3400 Series SATA RAID Controller (driver 9.6.0.1014)
+ Storage volume shadow copies
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
+ System devices
- ACPI Fixed Feature Button
- ACPI Power Button
- Composite Bus Enumerator
- Direct memory access controller
- File as Volume Driver
- High Definition Audio Controller
- High precision event timer
- Intel(R) 4 Series Chipset PCI Express Root Port - 2E11
- Intel(R) 4 Series Chipset Processor to I/O Controller - 2E10
- Intel(R) 82801 PCI Bridge - 244E
- Intel(R) ICH10 Family PCI Express Root Port 1 - 3A70
- Intel(R) ICH10 Family PCI Express Root Port 2 - 3A72
- Intel(R) ICH10 Family SMBus Controller - 3A60
- Intel(R) ICH10DO LPC Interface Controller - 3A14
- Intel(R) Management Engine Interface (driver 5.2.0.1008)
- Microsoft ACPI-Compliant System
- Microsoft System Management BIOS Driver
- Microsoft Virtual Drive Enumerator Driver
- Microsoft Windows Management Interface for ACPI
- Numeric data processor
- PCI bus
- Plug and Play Software Device Enumerator
- Printer Port Logical Interface
- Programmable interrupt controller
- Remote Desktop Device Redirector Bus
- System board
- System CMOS/real time clock
- System speaker
- System timer
- Terminal Server Keyboard Driver
- Terminal Server Mouse Driver
- UMBus Enumerator
- UMBus Root Bus Enumerator
- Virtual Serial Bus Enumerator (driver 4.5.219.0)
- Volume Manager
+ Universal Serial Bus controllers
- Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6A
- Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6C
- Intel(R) ICH10 Family USB Universal Host Controller - 3A64
- Intel(R) ICH10 Family USB Universal Host Controller - 3A65
- Intel(R) ICH10 Family USB Universal Host Controller - 3A66
- Intel(R) ICH10 Family USB Universal Host Controller - 3A67
- Intel(R) ICH10 Family USB Universal Host Controller - 3A68
- Intel(R) ICH10 Family USB Universal Host Controller - 3A69
- USB Composite Device
- USB Printing Support
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub

cpu registers:
eax = 007fffff
ebx = 0d860020
ecx = 0dad6001
edx = 00000000
esi = 00000000
edi = 0d860020
eip = 00409eca
esp = 0012f388
ebp = 0012f3ac

stack dump:
0012f388 20 fb fc 0c 00 00 00 00 - 44 fc fc 0c 00 00 00 00 .......D.......
0012f398 20 fb fc 0c cc f3 12 00 - 05 96 39 77 20 fb fc 0c .........9w ...
0012f3a8 20 fb fc 0c 00 00 00 00 - 55 f7 39 77 50 f4 12 00 .......U.9wP...
0012f3b8 20 fb fc 0c 00 00 00 00 - 04 78 38 77 24 f4 12 00 ........x8w$...
0012f3c8 50 f4 12 00 dc f3 12 00 - 8f f5 39 77 24 f4 12 00 P.........9w$...
0012f3d8 ef f6 39 77 ec f3 12 00 - 85 c5 39 77 24 f4 12 00 ..9w......9w$...
0012f3e8 54 f5 12 00 04 f4 12 00 - 38 c6 39 77 50 f4 12 00 T.......8.9wP...
0012f3f8 ef f6 39 77 83 dd 39 77 - ef f6 39 77 24 f8 12 00 ..9w..9w..9w$...
0012f408 fd 67 3f 77 1b e2 39 77 - 7f 67 3f 77 dc a7 4d bc .g?w..9w.g?w..M.
0012f418 fe ff ff ff 08 fc 12 00 - 00 00 00 00 20 fb fc 0c ............ ...
0012f428 10 00 00 00 40 f1 4b 08 - 6c 01 00 00 06 00 00 00 ....@.K.l.......
0012f438 74 b2 51 08 b8 29 94 75 - 7c 25 94 75 7c f4 12 00 t.Q..).u|%.u|...
0012f448 62 89 38 77 00 00 00 00 - 24 f4 12 00 20 f2 4b 08 b.8w....$... .K.
0012f458 40 f1 4b 08 ac f2 4b 08 - 10 f2 4b 08 54 01 00 00 @.K...K...K.T...
0012f468 00 87 38 77 74 fa 12 00 - 01 fa 00 00 00 00 00 00 ..8wt...........
0012f478 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0012f488 0c 00 03 00 7e 00 00 00 - 00 00 00 00 14 00 00 00 ....~...........
0012f498 85 2a 94 75 9e 2a 94 75 - 48 f8 12 00 51 00 00 00 .*.u.*.uH...Q...
0012f4a8 e8 fc fc 0c 40 b2 4d 08 - 60 24 94 75 00 00 00 00 ....@.M.`$.u....
0012f4b8 00 00 00 00 00 00 00 00 - 90 11 00 00 02 00 00 00 ................

disassembling:
[...]
7739f583 push ecx
7739f584 mov eax, [ebp+8]
7739f587 mov ecx, [eax]
7739f589 mov edx, [ecx]
7739f58b push eax
7739f58c > call dword ptr [edx+$3c]
7739f58f cmp dword ptr [$773f8494], 0
7739f596 jnz loc_773b0511
7739f59c xor eax, eax
7739f59e pop ecx
7739f59f pop ebp
[...]
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